Public offer for the provision of the Service “delivery of flowers and related products” This Public offer is an official offer of courier delivery of flowers and related products in relation to the provision by the Contractor of the service “delivery of flowers and related products” (hereinafter referred to as the “Service”) and expresses the intention of the Contractor to conclude a Public Offer Agreement for the provision of the Service “delivery of flowers and related products” subject to the conditions of this Offer.
1. DEFINITIONS AND TERMS
1.1. For the purposes of this Public Offer, the terms below are used in the following meaning:
Public offer – this document »Public offer for the provision of the service” delivery of flowers and related products “, published on the Internet at http: // 1001roses.com/.
Publication – posting a document in the public domain on the Internet at the address specified in the Offer.
Order – is a collection of ordered bouquets of flowers, and, or related products with delivery to the Recipient, in relation to which, after the execution of the Public Offer Agreement, the Service is rendered in accordance with the terms of the order agreed by the Buyer. When placing an Order, an e-mail is sent to the Contractor indicating the order number.
“Delivery of flowers and related products” – the service of the Contractor for the delivery of bouquets, on the terms in accordance with this Public Offer.
Offer Acceptance – full acceptance of the Public Offer by performing the actions specified in clause 7.1. Public offer. The Offer Acceptance is made by the Offer Agreement.
Buyer – a natural or legal person who has carried out the Offer Acceptance. The customer of the service “delivery of flowers and related products” is the Buyer, in accordance with the concluded Public Offer Agreement.
Flower arrangement – any flowers in bioflora (sponge) or in a basket, selected by the Buyer from the offered assortment of goods in the Contractor’s online store.
Public Offer Agreement – an agreement for the provision of services between the Buyer and the Contractor in relation to a specific bouquet or flower arrangement, which is concluded by the Offer Acceptance. A flower arrangement or a bouquet in respect of which the Offer Agreement has been drawn up becomes an integral part of this Offer Agreement.
1.2. In this Offer, terms that are not defined in clause 1.1 of this Offer may be used. Then the interpretation of this term is based on the text of the Offer.
2. SUBJECT OF THE OFFER
2.1. The subject of the Offer is the paid provision of the Service “delivery of flowers and related products” by the Contractor to the Buyer, on the terms of this Offer Agreement.
3. TERMS OF PROVISION OF SERVICES
3.1. A prerequisite for the provision by the Contractor of the Services under the Offer is the consent, observance and application of requirements to the parties to the Offer Agreement, as well as the conditions determined by the Contractor.
3.2. Services are provided exclusively in relation to the Order, for which the Contractor has confirmed the possibility of placing this Order based on the conditions that are fulfilled for a particular Order.
The Service Provider, at its sole discretion, has the right to refuse the Buyer to place an Order. In this case, a notice is sent to the Buyer’s email address about the refusal to provide the service “delivery of flowers and related products”. In this case, the money is returned to the Buyer;
3.3. for the Buyer who has carried out the Offer Acceptance, the service “delivery of flowers and related products” is provided in accordance with the Order, independently issued by the Buyer, in accordance with the established forms and paid on a prepayment basis by the Buyer.
3.4 Delivery date
3.4.1 Separately, we draw your attention to the fact that it is advisable to place an order in advance – not less than a day before the delivery date. Moreover, if you need urgent delivery, you need to inform about this when placing an order, and then we will try to fulfill it on the day of your request. Besides.
3.5 Delivery time
3.5.1 Our company tries to always take into account the wishes of the Buyer, including regarding the delivery time. But we remind you: the delivery time is desired, which means that we will make every effort to fulfill the order at the specified time, but unfortunately we cannot guarantee that the bouquet will be delivered at the specified time.
3.5.2 Work on Holidays. On these days, we carry out delivery within a day after a preliminary call to the recipient.
3.6 Delivery address
3.6.1 If the recipient is not at the specified address at the appointed time, our employees contact the Buyer and offer several options to choose from:
18.104.22.168 A bouquet can be left with neighbors or relatives with a request to transfer it to the recipient. In this case, we record their contact details in the delivery form, after which it is considered completed.
22.214.171.124 The courier returns the flowers to the salon until you specify the address at which the recipient may be at the moment. Re-delivery is paid additionally.
126.96.36.199 If the Contractor fails to contact the Buyer by phone or e-mail, our specialists perform re-delivery to the address indicated by you in the evening hours. If the recipient is not there for the second time, we leave the bouquet with the neighbors, after which the order is considered completed. If the bouquet is delivered to the recipient, you will have to pay extra for re-delivery.
3.7 Contact phone
3.7.1 We kindly ask you to indicate the recipient’s contact phone number when placing an order for flower delivery. We may not need to contact him, but if unforeseen circumstances arise, the courier can use this option to complete the order.
What difficulties may arise when delivering flowers.
The recipient went away for a while on business. In this case, the courier calls him up, finds out how long it will take to arrive at the specified address, waits for him and hands over a bouquet.
The intercom in the recipient’s house does not work;
The courier is not opened the door.
In case of difficulties, the Contractor contacts the Buyer, and he names the time and address, when and where it is more convenient for him to deliver a bouquet of flowers.
3.8 Bouquet arrangement and replacement of flowers
3.8.1 The bouquet that the Buyer has chosen in our catalog will be made by florists as similar as possible to the photo from the site. But we would like to draw your attention to the fact that all bouquets are made by hand by florists, therefore, there may be a slight deviation in shape from the photo presented on the site. But we guarantee that the bouquet will be made exactly according to the composition specified in the section – composition – in the description of the bouquet.
3.8.2 If the necessary colors are not available in the warehouse, which happens very rarely, our manager contacts the Buyer by phone specified in the application and offers options for replacing colors.
3.8.3 In the event that we are unable to contact the Buyer by phone and e-mail, our florist makes a bouquet with the replacement of the missing flowers for equivalent in quality and cost. At the same time, the color scheme you have chosen is fully preserved. This allows us to deliver the bouquet without delay.
3.8.4 If the order is urgent – “day to day”, and there are no flowers available in the warehouse, but delivery is needed immediately, our florists select similar, most similar flowers and make a bouquet of them. In this case, the cost of the bouquet remains the same, and it has the most similar design to the original.
3.9. Delivery report
3.9.1 The Contractor sends a report on the delivery of the bouquet to the Buyer’s contact phone number in the form of a call, SMS text message or e-mail. All these actions take place after the courier has delivered the bouquet to the Recipient.
3.9.2 At the same time, keep in mind that during the delivery of flowers on holidays, the order fulfillment report may not be received or come with a delay due to the heavy workload of the courier.
3.10 Payment for order with flower delivery
3.10.1 The Buyer can pay for the order with flower delivery in any convenient way that does not contradict the law.
3.10.2 At the same time, we draw your attention to the fact that card payments from abroad can be sent for verification by the bank’s security service. This check takes from 1 hour to 2 working days, but this happens extremely rarely. In these cases, our specialist will contact you and explain the current situation.
3.11. The Contractor reserves the right to unilaterally terminate the Offer Agreement or suspend the execution of the Order if the cost of the Services under the Order exceeds or becomes equal to the amount of the transfer or prepayment of the Buyer.
3.12. The Buyer cannot transfer his rights under the Offer Agreement to any third party.
3.13. Samples of flower arrangements and bouquets shown on the site are only options for performing work.
4. OBLIGATIONS OF THE CONTRACTOR
The Contractor undertakes:
4.1. Provide the Buyer with the Service “delivery of flowers and related products” in accordance with the terms of the Offer and the Offer Agreement.
4.2. At the request of the Buyer, for a specified period, suspend the execution of the Order if at least 1 working day remains before its execution.
5. OBLIGATIONS OF THE BUYER
The Buyer undertakes:
5.1. Fill in all fields of the Order form accurately.
5.2. Observe the requirements and norms of the current legislation.
5.3. Place an Order through the appropriate section on the Contractor’s website on the Internet.
5.4. Pay for the Service to the Contractor under the Offer Agreement.
6. TERMS OF PAYMENT
6.1. Payment for the Services is made to the Buyers before the end of the Acceptance period.
6.2. Services are paid by the Buyer in the amount of 100 (One Hundred)% of the advance payment of the cost of certain Services.
6.3. The cost of Services “delivery of flowers and related products” includes all fees, taxes, etc.
6.4. The services are paid for by the Buyer from the moment the Contractor received confirmation from the bank that the payment was credited to his current account.
7. ACCEPTANCE OF THE OFFER AND CONCLUSION OF THE OFFER AGREEMENT
7.1. The Buyer accepts the Offer by prepaying the Contractor’s Services, in part of which the Offer Agreement has been concluded, during the Acceptance Period, subject to the conditions of clause 6 of the Offer.
8. CHANGE OF TERMS AND DURATION OF THE OFFER
8.1. The Offer comes into force from the moment it is posted on the Internet at http://1001roses.com/ and is valid until the Offer is revoked by the Contractor.
8.2. The Contractor reserves the right to change the terms of the Offer or withdraw the Offer at its sole discretion.
9. DURATION AND AMENDMENT OF THE OFFER AGREEMENT
9.1. Acceptance of the Offer by the Buyer, carried out before the end of the Acceptance period, creates an Offer Agreement under the terms of the Offer.
9.2. The Offer Agreement is considered concluded from the moment the Buyer accepts the Offer and is valid until the Executor completes the Order, or until the moment of termination (termination) of the Offer Agreement.
9.3. When the Offer is revoked by the Contractor, for the duration of the Offer Agreement, it is considered completed from the moment of its revocation.
10. TERMINATION OF THE OFFER AGREEMENT
10.1. The Buyer can terminate the Offer Agreement in the event that the Contractor has violated the relevant Offer Agreement or current legislation.
10.2. The Contractor, at its discretion, at any time can terminate the Offer Agreement, which must notify the Buyer. From the moment the Contractor sends a notice of termination of the Offer Agreement, this agreement is terminated.
11. PROCEDURE FOR CANCELLATION OF ORDER AND REFUND OF FUNDS
11.1 The order cannot be canceled if the bouquet has already been collected by the florist and prepared for delivery to the recipient. In this case, the money will not be returned, since flowers are perishable goods.
11.2 If the executed and paid order was not delivered through the fault of the Contractor, the funds are returned to the Buyer in full.
12. CONFEDENTIAL INFORMATION
The Contractor undertakes not to disclose the Buyer’s data specified during registration on the website http://1001roses.com/ and when placing an Order, to persons not related to the execution of the Order